Do agents need a separate app?

The platform is designed around BYOD simplicity. The goal is to avoid extra hardware and reduce setup friction.

How long does setup take?

The target experience is a first routed call in under five minutes for a small team.

What happens if nobody answers?

Fallbacks remain deterministic: try another person, escalate to another team, capture voicemail, or send a callback prompt.

What does AI control?

AI helps with caller intent capture, route advice, and call summaries. It should not directly control compliance rules, emergency routing, or hard failover logic.

Is SmartDivert for enterprise call centers?

The clearest fit today is the underserved middle: the 2 to 10 person team that needs real routing without enterprise overhead.

Can I evaluate it before rollout?

Yes. Use the interactive demo, free tier, and a real inbound-call test before expanding usage.